ISO 9001:2015 Quality Certification is an international standard based on 7 fundamental quality management principles.
After a rigorous inspection, REFRAMED has demonstrated that its Quality Policy meets those requirements.
This means that our professional daily routine is in accordance with the 7 principles of quality management.
Our certificate number is IT327629 and it can be viewed by clicking this link
You can also check the validity of our certification by searching the ACCREDIA (the Italian Accreditation Body) database via this link
The 7 principles of quality management
1. Customer focus
An organization’s success is based on the trust its customers have in its work. Every type of customer interaction is an opportunity to create added value.
2. Leadership
Careful leadership establishes unity of purpose and makes it possible for people to be committed to achieving the organization’s quality goals.
3. Engagement of people
It is essential for all people who work for a company to be constantly trained, competent, and committed to delivering value.
4. Process approach
Predictable, standardized results can be achieved more efficiently when activities are understood and managed as interconnected processes that function as a unified system.
The Quality Management System is composed of interconnected processes: understanding how results are produced by this system through all its processes, resources, verifications and interactions allows the organization to optimize performance.
5. Improvement
Successful organizations constantly focus on improvement, which is essential to maintaining their performance levels, reacting to internal and external changes, and creating new opportunities.
6. Evidence-based decision making
Decisions that are based on the analysis and evaluation of data and information are more likely to produce the desired results.
Decision making can be a complex process and it always involves some uncertainty. Moreover, it often involves different types of signals that must be interpreted.
It is important to fully understand all causes and effects as well as any potential unintended consequences.
7. Relationship management
For sustained success, organizations must learn to manage their relationships with stakeholders, such as suppliers.
Stakeholders have an influence on an organization’s performance, so sustained success is more likely to be achieved when an organization manages relationships with stakeholders to optimize their impact on its performance.
An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value.
Why we are ISO 9001:2015 certified
REFRAMED chose to obtain ISO 9001:2015 certification to demonstrate the company’s commitment to reliability, continuous improvement and customer satisfaction.
ISO 9001:2015 certification ensures that the services offered by the company effectively take customer needs and regulatory requirements into account.
It makes it possible to measure a company’s ongoing progress and improvement in terms of continuous market performance, using a benchmark standard for comparison.
Conclusion
REFRAMED uses a working method to carry out international relocation projects for its clients, whether they are retirees, entrepreneurs or investors.
Our method also makes use of tools to monitor internal processes and to inform its clients of the delicate steps which must be taken in relation to their individual case and paperwork, which can be verified in real time via a restricted-access online platform.
ISO 9001:2015 CERTIFIED COMPANY